Oak floor distributors Bristol terms and conditions

Welcome to the website of oak floor distributors Bristol. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Oak Flooring Suppliers’s relationship with you in relation to this website.

The term “Oak Flooring Suppliers” or “us” or “we” refers to the owner of the website whose registered office is:

Oak Flooring Suppliers Ltd

Unit 2

Warmley Business Park

Crown Way

Warmley

Bristol BS30 8FR

United Kingdom

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without [business name]’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Terms And Conditions

Placing an Order:

To place an order, please follow the online order form instructions. 

You can also place an order by e-mail or over the phone, by providing us with all required information.

An order will be accepted as a Contract only after  the Company has sent an invoice stating acceptance.

All goods listed on our website are subject to availability. If any items on the Customer's order are out of stock or available outside the Company's normal delivery times, the Company will advise the Customer immediately of the expected delay in delivery. If this proves unacceptable the Customer may cancel the item from the order, or cancel the order in full, and the Company will issue a full refund.

We do not accept orders from outside UK.

ALL PRICES ARE EXCLUDED OF VAT UNLESS OTHERWISE STATED

Our Products

Hand Finished Floors:

All our floors that are hand finished may have colour variation between the boards, as finish is applied to each plank separately.

Payment:

You shall pay for the Product in full at the time of ordering using secure PayPal payment.

If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. No items will be shipped until we will not receive full payment at the time of ordering.

Shipping Policies

For all orders made outside Bristol and Bath we are using shipping companies/couriers that have their own policies to carry the goods. Drivers are not responsible to carry the goods that are delivered on a pallet, are left by the front door, on  driveway, or by the garage.

We will do our best to ship all goods next day of making an order. All orders above £1000 are shipped free of charge, below that amount please contact us to arrange a convenient rate.

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. Most of our products are shipped to Bath, Bristol and Cardiff.

The Customer must inspect all Goods for any damage or shortage on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and the Company must be informed within 24 hours by telephone. No claims for damage or shortage will be entered into if this condition is not met.

If we are unable to meet estimated delivery date: We will let you know as soon as possible but, to the extent allowed by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses cause by late delivery.

Customer is obligated to cover second delivery cost if for any reason he is not able to accept original delivery, and the delivery date has been agreed before. We are able to cover only one delivery cost even if the parcel is eligible for free delivery.

Customers are obligated to contact us within 7 days from placing the  order to inform us of any missing deliveries as otherwise we may not be able to  allocate your parcel and issue refund or redeliver the parcel.

From the time of delivery the goods are in your responsibility.

We only supply the goods in UK.

Fitting & Underfloor Heating

If you have got Underfloor Heating System on in your home and we will prepare,  fit or renovate existing floor, the Underfloor Heating needs to be switched off minimum 48h before our arrival. When the works onto the floor are going to be  finished the Underfloor Heating should be switch on gently from 18 °C then  slowly increase the temperature (l-2°C per day) until the optimum value is  reached. The temperature on the floor surface can not exceed 26°C. Do not go  straight onto 22 °.

Floor Sanding & Fitting

Sealing & Maintenance

1.                                 Three coats of seal and two coats of oil are standard. Additional coats are available, please ask.
2.                                 Seal longevity is dependent on traffic conditions and maintenance imposed by client.
3.                                 We recommend maintaining floor with professional maintenance products only.
4.                                 Professional maintenance products and yearly maintenance programmes are available through the office, please ask.
5.                                 Seals are generally touch dry in 2.5hours, oils in 12hrs. It is the client's responsibility to make arrangements as necessary so as to avoid contact with seals during curing time.
6.                                 Whilst Oak Flooring Suppliers will aim for full perfection, hand applied seals may not show complete uniformity. Recoating at client's request is chargeable.
7.                                 Seals require 3-7 days curing time and should be protected whilst curing.
8.                                 Floors should not be covered, nor furniture replaced, until curing process is complete. Oak Flooring Suppliers cannot be held liable for marking to floors after job is complete.
9.                                 It is not the responsibility for Oak Flooring Suppliers to protect floors after job completion.
10.                              Oak Flooring Suppliers reserves the right to change job specification as necessary in order to provide the most appropriate finish for floor.
11.                              If, in the past, there were any chemicals soaked in the floorboards and not visible before and/or after sanding the floor Oak Flooring Suppliers can not take any responsibility for any chemical reactions with a new finish (oil, lacquer or stain).

Sanding Process

1.                                 It is the client's responsibility to ensure rooms are completely empty of furniture and other tradesmen at the start of work. Furniture removal service is available, please ask.
2.                                 If rooms are not left empty, Oak Flooring Suppliers  cannot be held liable for any damage that occurs during removal of furniture.
3.                                 We recommend that floors are completed as the final part of a project.
4.                                 Our sanding process is 98% dust-free. Small amounts of dust will be produced. Where we have to use hand sanding or make repairs this may change.
5.                                 Although due care and diligence will be exercised by Oak Flooring Suppliers , due to nature of machine work decoration and skirting may be liable to marking. Oak Flooring Suppliers  cannot be held liable for  unavoidable marking nor the cost of redecoration.
6.                                Our company can  not  take responsibility for the floors that has not got sufficient top layer of oak for renovation and that only become visible during the process of sanding the floor.
7.                                Stairs sanding includes sanding/sealing of flats only. Risers/sides by agreement only.

 Gap Filling

1.                                 Due to the natural movement of the wood filling cannot be guaranteed and can fail at any time.
2.                                 Repairs will be made as necessary to make good floor surface unless otherwise instructed by client. Sub-structure repairs will only be made after instruction by client.
3.                                 A statement of the structure of repair cost will be made on estimate. Actual cost of repair is only available when repairs have been completed. All repairs are recorded on job sheet.
4.                                 Supply of reclaimed timber is in accordance with market availability.
5.                                 Reclaimed timber cannot be guaranteed the same colour as existing timber and cannot be guaranteed worm-free.

Repairs

Colouring

1.                                 All colour samples are representative and may vary due to individual conditions.
2.                                 Once colour has been agreed, verbally or otherwise, any changes will be chargeable at full job rate.
3.                                 It is the client's responsibility to check colour at moment of application if a true representation is required. Re-colouring will be chargeable at full job rate.
4.                                 Due to nature of application technique, skirting may be marked during colouring. Oak Flooring Suppliers cannot be held liable for marking or redecoration.
5.                                 Complete uniformity is not possible when hand colouring and finishing a floor.

Electrical Supply

1.                                 Sanding machinery requires 240v in ready supply. It is the client's responsibility to ensure their power supply is in appropriate condition to undertake work.

Rubbish Removal

1.                                 Standard rubbish removal is included in job price unless otherwise stated.

Refund/Return Policy

The Customer has the right to return Goods within seven days of the Goods being received . Goods returned must be in a saleable 'as new' condition and returned in their original packaging. Shrink-wrapped and factory packaged Goods must be returned unopened.

Customer returning Goods are responsible for shipping the goods back to our factory, unless the returned goods arrived damage and report has been send to the company within 24 hours of delivery. Customers have 14 days for returning the Goods except for floors.

If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.

Colour accuracy of the products viewed on our website cannot be guaranteed due to image reproduction process and different light shades. We will make every effort to ensure that the information published on its website are accurate, current and complete at the date of publication.

We will not accept cancellation or return for products made to your specifications that are hand finished to custom colours, or any product that is cut f to your required measurements we can only accept cancellation if the preparation process has not been started yet .

Free Samples

You can order up to three free wooden floor samples by filling an online form or send us an e-mail with all required information.

Our Company supplies samples to Customers without any guarantee as to the size, colour or quality of the Goods. Because wood flooring is a natural product and the sample is no bigger than A4 format, it cannot be considered full representation of the finished floor.

Cancellation

If necessary we can accept full cancellation, with full refund of your products if cancellation take place before shipping has been made, if after you must return the goods to us at your own expense. You will need to return the goods back to us via your chosen courier. You have to make sure the goods are packed adequately to protect against damage, if you fail to  take care of the goods before returning, and this results in damage or deterioration, we will charge accordingly.

We will not accept cancellation or return for products made to your specifications or any product that is cut f to your required measurements we can only accept cancellation if the preparation process has not been started yet .

Please see also return policy.

Price

All prices stated on our website will include VAT, unless otherwise stated.

The price of the Products and our delivery charges will be as quoted on our site, except in cases of obvious errorand  are liable to change at any time, but changes will not affect orders  which we have already sent you a Dispatch Confirmation.

Please note every quote is only valid for 2 months from issue date.

Our Customer Privacy:

Oak floor distributors Bristol can promise our customers to never pass any personal details to any outside company for mailing or marketing purposes whiteout permission. 

Booking & Payment

1. All invoices need to paid on job completion.
2. Late payment fee will be added to unpaid invoices as follow: 0.5% up to 7 days, then 2% for every 30 days.
3. 40% deposit payment is due at time of a first day of our work
4. Final payment is due on day of completion.
5. Scheduled dates may be subject to unexpected change.
6. Payment may be made by cash, cheque or bank transfer.
7. We charge a 2% surcharge on all credit card and Mastercard payments.